Planning a visit or already booked? We invite you to review the following information so you are aware and understand Museum policies and guidelines, and enjoy your visit to the fullest.

If you do not see your question answered below, please let us know so we can add it!

Are reservations required?

Yes. For tours as well as just shopping inside.

How do I make reservations?

Click the “Get Admissions” button found in the lower left corner of any page.

For those who do not have easy access to the internet, no cell service or are not comfortable using online registration, we are happy to walk visitors through the process on our end. However, pre-payment is part of the process.

For shopping only, call 218 365 4451.

How many people can visit at one time?

We are able to accommodate up to 10 visitors on-site at one time.

What if I didn’t make a reservation?

You are invited to try calling from our parking lot (signs posted) to inquire but please understand that although we will do our best to accommodate you, we cannot guarantee that there will be spaces available for you at your desired time if you arrive without a reservation.

Are masks required?

Yes.  Staff and visitors (over the age of two years) are required to wear a mask covering their nose and mouth while on-site. Disposable masks are available for $1.00 in the Gift Shop as well as reusable/washable poly KWITCHURBELIAKIN masks (youth sizes available).

For guests with a medical exemption for a face mask, a face shield is an acceptable alternative and must be worn at all times.

Visitors are not allowed to reserve a visit and then request accommodation upon arrival. Read our Visitor Face Mask Policy

Due to the potential threat to the health of staff and other visitors, there are no other exceptions to this policy.

If you are deaf or hard of hearing and prefer to see staff faces, please contact us prior to reserving your visit. We have see-through masks on-order to accommodate lip-reading.

The State of Minnesota does have a mask mandate.

Why is your phone always busy?

The Museum has one phone line and usually one staff member available to answer. We apologize for the inconvenience and ask for your patience. However, for faster service, please read the following information and/or reserve your tour online.

When are you open?

Our business office is open daily. However, public tours require advanced reservations.  We regret we cannot accommodate walk-ins for tours or shopping.

What about shopping?

Reservations also apply to those who would like to shop in our Gift Shop (free of charge) due to a 10 person limit, so please call us or email info@rootbeerlady.com. Curb-side shopping is strongly encouraged as the most convenient option.

Are guided tours available?

Unfortunately, no. We do not have appropriate space indoors for physically distanced guided tours. However, staff will provide an introduction to Dorothy/Museum exhibits at check-in for each reservation.

What tour guides/resources are available?

The Dorothy Molter Museum’s virtual tour can be accessed on a web browser or via a free downloadable app for Android and iPhone. This app can be used during your visit as an alternate tour guide with imagery and an audio option to listen while you explore! More information.

A single page, double-sided, laminated Visitor’s Guide will be available for use that includes a map of the grounds and a description of what is available to explore while on-site. Sanitized after each use.

What other requirements are there for visitors? 

  • Visitors are required to use the hand-sanitizer upon entering the Interpretive Center (each time)
  • Visitors must physically distance from other visitor groups while on-site
  • Adherence to all directional and instructional signage
  • Only touching retail merchandise if there is an intent to purchase
  • As usual, avoid touching historic objects and other collection items

What has the Museum done to ensure visitor safety?

  • Implemented a Covid-19 Preparedness Operations Plan (based on State requirements)
  • Installed physical barriers between staff and visitors in the Interpretive Center and Gift Shop
  • Increased ventilation in all Museum structures
  • Adapted its Visitor’s Guides for proper disinfection after each use
  • Implemented a one-way entrance/exit system
    • May be altered for those with physical mobility limitations
  • Implemented cleaning & disinfecting protocols
    • High-touch areas and bathroom wiped down regularly
    • Every 4 hours
    • At the end of the day

This new system has already evolved a bit and will likely change more as time goes on so that we can collect feedback and make improvements as necessary. Please understand that our current situation is not desirable on our part compared to how we’ve historically operated but we are looking forward to welcoming you back to the Museum and hope that you will work with us to help make this new visitation plan work.